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Returns Emails

Feature Request

Would be good to have an option of being able to have different return emails for different order channels.

Example: Yes Yes Yes have a hello@ address for B2C returns and would require trade@ address added for B2B channels - however we can currently only select at organisation level.

Thanks!

Status: Rejected1 comment

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Comments1

  • Lime Deer changed status to Rejected
    •

    May 15

    Pinned

    Hi Matt,

    This is already possible in Blade but is setup at the company brand level and not the order channel level, in this situation the YYY org would need a second company brand created for B2B and the order channels split into the correct B2C brand and B2B brand.

    This would then allow for a portal to be setup for each brand with different email addresses.

    Setting this up at the order channel level would be a challenge as the email is displayed in the returns UI prior to a customer entering any information that would be able to identify what channel the order is from.