Using Address Lookup to find a shipping address

Address Lookup helps you to find complete shipping addresses using partial information, allowing you to fix invalid addresses that are blocking your orders from processing.

Last updated 3 days ago

There are two ways to locate an order which requires address updates, using the Account Health Check page or by searching from the Order List:

Account Health Check

  1. Navigate to the Account Health Check page from the left menu (shown as the Home icon)

  2. Click the Address Issues card to view all orders affected by invalid addresses

Need help navigating the Account Health Check page? Revisit our support article here.

Order List

  1. Navigate to the Order List page from the left menu (shown as the Sales icon)

  2. Search for the order using the Customer Reference, or use the Filter option and select the Invalid Shipping Address tag to view all affected orders

Need help finding the Order List page? Revisit our support article here.

Using Address Lookup

Once you’ve opened the order, you’ll automatically be in the Address tab.

  1. To update the address, click Edit Address

  2. Click Address Lookup

  1. In the popup menu, type any known details about the address into the search bar.

  2. Select the correct address from the search results

  3. Review the populated address details and make any necessary adjustments

  4. Click Replace to update the shipping address

Tip: The more information you enter in the search bar, the more accurate your results will be. Try including the road number, road name and city for best results.

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